FAQ

Frequently Asked Questions

Is your eyewear 100% authentic?

Yes. Every frame is genuine and fully documented, verified by our in-house opticians before dispatch, and shipped with the original case, papers and manufacturer warranty. Read our Authenticity Guarantee.

Do you ship internationally?

Yes, worldwide, insured and tracked. Domestic deliveries take 7 to 10 days; international orders arrive in 4 to 6 working days by DHL Express, free on orders over CAD 300 (about USD 220 or EUR 190), with duties and taxes payable on delivery. See Shipping and Delivery.

What is your return policy?

Online purchases can be exchanged within 7 days of receipt for store credit that never expires. Items must be unused with all original packaging. Full details in our refund policy.

Are prices the same as in your stores?

Yes. Our online prices match our showroom prices, with no online markup.

Can you help me choose a frame?

That is what we do best. Message our opticians on WhatsApp with a photo and your preferences, and we will shortlist frames for your face shape and style, with no obligation.

Do you sell prescription lenses?

Yes. we fit Zeiss and Essilor lenses, fitted by our opticians. You can order optical frames online and complete your prescription with us over WhatsApp, or visit a showroom for a full fitting.

How do I know my size?

The numbers on your current frame's temple arm (like 55-18-145) are lens width, bridge and temple length. Match those, or ask us and we will size you from a photo. Our guide to reading frame markings explains everything.

Do frames come with a warranty?

Yes. Genuine stock means the manufacturer warranty is valid on every pair, alongside our own after-sales support and complimentary frame adjustments at our showrooms.