Refund policy

Refund and Exchange Policy

At Opti Plaza, your satisfaction matters to us. If an item does not meet your expectations, you may exchange your online purchase within 7 days of receiving it for store credit, which never expires and can be used on any future purchase. The 7-day window runs from the date you receive the item to the date it is ready for return dispatch.

Final Sale

All purchases are final. We offer exchanges for store credit; we do not offer cash refunds.

How Exchanges Work

1. Contact us within 7 days of receiving your order to initiate the exchange, then return the product with your request for store credit.
2. Use your store credit on your next purchase. If your new selection costs more, simply pay the difference. Any remaining credit stays available for future orders.
3. Before exchanging for fit reasons, consider our complimentary frame tune-up: minor adjustments by our expert technicians often perfect the fit and comfort of your eyewear.

Return Conditions

Sunglasses and frames must be unused, unworn and in original condition, accompanied by a valid proof of purchase (physical or electronic invoice) and all original items: tags, warranty certificates, product catalogues, care instructions and dust bags.

Contact lenses must be returned unopened and in original condition. Opened or tampered boxes are not eligible.

Need Help?

To initiate an exchange or ask a question, contact us at optiplaza@rediffmail.com or message us on WhatsApp. We are here to help.